Return and Cancel Policy

Mojlife.de sticks to the tenet of "quality first, customer foremost". We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary.

Cancel Policy

All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).

Return Policy

We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.

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Shipping Policy

Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.

Please Note

A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment).

B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.

C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.

Shipping Time:

We provide a range of shipping methods depending on the product category and the country/region. Shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.

Shipping Menthods:

EU Warehouse:

• Carrier: DHL  (Czech Warehouse）
• Cost：10€ Per Piece
• Process Time：1-2 Days
• Shipping Time:

1. 1-2 Days (Germany and the Czech Republic)
2. 3-7 Days (France, Nertherlands, Belgium, Poland, Italy, Sweden，Austria, Spain)
3. 6-10 days (Other EU countries/Iceland)

• Corresponding products: Specified products (For details, please refer to SKU information of each product page)
• Note: Tariff-free
• Please note that EU Warehouse does not apply to non-EU countries such as the UK and Switzerland, and countries outside the Europe

Free Shipping:

• Carrier: EMS
• Cost: Free
• Process Time: 1-2 Weeks
• Shipping Time:

1. 2-5 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Nertherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length of the parcel < 60 cm
2. 3-6 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Nertherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length the parcel  > 60 cm
3. 5-8 Weeks: Slovenia, the Czech Republic, Slovakia, Iceland… Other non-European countries - All products
4. Note: Flexible delivery times. (Depending on flight information for the order time)

Hong Kong EMS:

• Cost: 35€ per piece
• Process Time: 1-2 Weeks
• Shipping Time: 1-2 Weeks (Most countries)
• Corresponding Products:  All products
• Note: More stable delivery times. Tariff-free

4PX:

• Cost: Free
• Process Time:  1 Week
• Shipping Time: 7-14 days (Most countries)
• Corresponding Products: Reserved for products with a small size such as Bellhop table lamp, Zafferano Poldina pro table lamp, Digit LED Reading light…

2097 Fast Shipping:

• Carrier: UPS
• Cost:  Free
• Process Time:  1 Week
• Shipping Time: 5-12 days (Most countries)
• Corresponding Products: Reserved for 2097 chandelier

Faster Shipping:

• Carrier: FedEx/DHL/UPS
• Cost: 100€ per piece at least
• Process Time: 1 Week
• Shipping Time: 7-12 days (Most countries)
• For a faster shipping, please contact the customer service team.

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Product Voltage

The voltage of our products will be adjusted according to your country as shown in the figure below. Any problems, please kindly let us know. Hope you enjoy shopping here.