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Delivery area
Products on this site can be shipped to most countries. However, it should be noted that the weather in Iceland is complex and the shipping time is slow, and we need to charge at least 80 euros for shipping. If the shipping address is in Iceland, you need to contact us first by email: [email protected]. Due to the current sad events, we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
Free Shipping Policy
We will ship to most countries (except Iceland) free of charge if the order value exceeds 45 EUR.Due to the current saddening events, we are unable to ship to Ukrainian. We apologize for any inconvenience and thank you for your understanding. If the shipping address is in Iceland, we need to charge at least 80 EUR for shipping.
If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected].
We also offer international express shipping for an additional fee if you want fast delivery. Please contact us at [email protected] if you need it.
The shipping process (in working days) is as follows:
Delivery times = Process time (order preparation) + Shipping time
Order preparation
Once your order information received, we will process the order:
- Check the stock.
- Confirm whether the item in your order needs to be customized.
- Check your shipping address.
- Reconfirm whether the item in your order is eligible for our Shipping Policy.
- If everything is ready, your order will be shipped from our warehouse.
- It can take 2-10 working days for the order preparation.Some customized lamps will need more preparing time. After we ship your order, we will send you a detailed shipping information email, including the tracking number and query website.
- Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
- Once your order shipped, we will send you an e-mail containing a tracking number and query website.
Shipping Methods:
3. Fastest Shipping (DHL or DPD. Only available for some products): 5-20 € per piece
4. Expedited Shipping (Hong Kong EMS): €35 per piece
If you need specific courier services, please contact us: [email protected]
Delivery Time:
1. Fastest Shipping
- For small size products, 5€ per piece;
- For big size products, 20€ per piece;
- Other size products, 10€ per piece.
- 1-2 days: Germany
- 3-7 days: France, Nertherlands, Belgium, Poland, Italy, Sweden，Austria, Spain
- 6-10 days: Other European countries
Please note that Fastest Shipping (DHL or DPD) does not apply to some non-EU countries (Excluding the UK and Switzerland), and countries outside Europe. Please contact our customer service for details.
2. Free Shipping
- 2-4 weeks (Big size but light products): Most European countries (such as Germany, France, the UK, Nertherlands, Belgium, Poland, Italy, Sweden), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time.
- Please note that fluctuating delivery times depending on flight information for the order time.
- 2 weeks (Most normal size and weight products ): Most European countries (such as Germany, France, the UK, Nertherlands, Belgium, Poland, Italy, Sweden), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time.
- Please note that fluctuating delivery times depending on flight information for the order time.
3. Expedited Shipping
4. Expedited Express for small pieces
Delivery time
- The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
- And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
- Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.
Tariff
- We are responsible for 20% of any tariffs and customs fee. If you are not sure about it, please contact us at [email protected]
Compensation for late delivery
- If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.
Q&A
How soon can I get my order?
- You can check the date you placed your order and refer to the relevant shipping time information.
- You can also track your order. For details, please see “How to track my order?”.
- Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.
How to track my order?
- You will receive an e-mail containing a tracking number once your order shipped.
- Click this link https://www.17track.net/en and then enter the tracking number.
- You can also contact our customer service team [email protected] for the latest logistics information.
How can I choose oversea warehouse shipment?
- First, you need to confirm whether the item is in stock for oversea warehouse. Please note that for the same product, its stock varies with different SKU. For details, please refer to the product page.
- Please click “Fastest Shipping (DHL or DPD)” on the checkout page and then pay the shipping fee (5-10 € per piece). Please note that for some products with a big size, the shipping fee may be: 20 € per piece.
Do you ship to my country?
- We ship to most countries. If you are not sure whether we ship to your country, contact us at [email protected]
- (Due to the current saddening events, we are unable to ship to Ukrainian. We apologize for any inconvenience and thank you for your understanding.)
Will I be responsible for customs duties? If so, how much do they cost?
- The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.
- If you do, we will be responsible for 20% of this amount.
- In the most cases, the amount for customs duties: 0-20 € per piece.